Frequently Asked Questions

Why am I locked out and unable to log in?

There is a security feature on the site to prevent hackers from using automated software that tries random usernames and passwords.  It automatically locks you out of the system if you try using an incorrect username or password too many tries in a row.  Wait 30 minutes, and try logging in again, but this time be sure to copy and paste your login information to ensure there are no misspellings.  You may also want to double check that there are no spaces before the characters you entered in the boxes.

What if I don’t know my password?

If you just go to http://www.animationtrainer.com and scroll to the bottom you’ll find a link that says, “Login.”  Click on it, then click on, “Forgot your password?”  When it says, “Please enter your username or email address. You will receive a link to create a new password via email” just remember to enter the username you used when you purchased.   Your new password will be emailed to the email you have on record.

 

What if I can’t see the videos?  What should I do?  These videos are served through a top notch video player and hosted through one of the world’s best and most reliable cloud delivery systems for maximum speed and delivery that’s as close to flawless as it comes.  To date, all instances where students have not been able to view a particular video have been due to using unreliable browsers, Internet caches with full or insufficient memory available for HD video, or grossly out of date Adobe Flash players.  Every effort has been made to ensure you get these videos with no interruptions, but it’s your responsibility to work out your computer issues.  Check the list below for more info on what you can do.

  • Make sure your browser is up to date.  The videos can be watched in all the major browsers;  Internet Explorer 8, Mozilla Firefox 4+, Google Chrome.
  • Make sure your flash player is up to date.
  • Make sure you have a good internet connection.  Some of the videos are quite long, and they may require that you wait for them to load completely.  This could take a while if you have a slow connection.
  • Make sure you’re not on a mobile device.  Not all mobile devices are made for watching online video.
  • Make sure your internet temporary cache is set high enough to handle large videos.  In Firefox, you can find this under Options>Options>Advanced (tab)>Network (tab).  In Internet Explorer, it should be under Tools>Internet Options>General (tab)>Browsing History.  In addition, you may need to make sure your other internet settings are allowing videos.

What if I’ve checked all my settings, and I still can’t see the videos?

I hate to say it, but I can’t help you.  That’s why there’s a 60 day refund policy.  Just follow the instructions you got with your receipt for the course, and ask for a refund.  Clickbank will make sure you get that refund right away.